Edmonton Professional Moving Services –
Customer Care & Support

Tell Us What Went Wrong. We’ll Make It Right.

At Edmonton Professional Moving Services, your satisfaction matters. If something didn’t meet your expectations — whether it’s damage, delays, or pricing issues — please let us know. We commit to investigating and resolving every concern with respect, transparency, and urgency.

Additionally, your feedback helps us improve our services and ensures future moves are seamless.

Our Customer Care Promises

At Edmonton Professional Moving Services, we prioritize your satisfaction. Our customer care ensures:

Quick & Fair Resolution — Every complaint is addressed promptly and professionally.
Feedback-Driven Improvement — Your input helps us deliver better moving experiences for homes, businesses, and long-distance relocations.
Clear Communication — Stay informed with updates and guidance throughout the process.
Respect & Integrity — Honest, responsible service for your peace of mind.

How to Report a Concern

Please fill out the form below. The more details you provide, the better we can address your issue.

We appreciate your patience and ask that you allow 2–4 business days for a response.

Full Name

Email Address

Phone Number

Moving Contract or Invoice Numbe

Date of Move

Pickup Location

Delivery Location

Nature of the Complaint

What You’d Like Us to Do

Share your concern in detail

If you prefer to speak to someone - Contact Us Directly

Business Hours:

Saturday - Sunday

10:00 AM – 2:00 PM

Monday - Friday

8:00 AM – 6:00 PM

Frequently Asked Questions

How long will it take to resolve my issue?

We strive to respond within 2–4 business days. However, complex concerns may take slightly longer, and we will keep you informed throughout the process.

What types of issues can I report?

You can report damage, delays, pricing concerns, or any part of your moving experience that did not meet expectations. For example, if an item was damaged or delivery was late, our team will investigate and resolve the matter.

How will I know the status of my complaint?

Our customer care team provides updates regularly. As a result, you’ll always know the progress of your concern and the steps being taken.

Can I contact someone directly?

Yes! If you prefer to speak with a team member, use our contact details to call or email us. We are here to help and ensure your satisfaction.

Edmonton Professional Moving Services – Customer Care & Support